- How is a message counted?
- Per recipient. One email to fifty people counts as fifty, because that is fifty messages the mail server delivers. This is the thing that surprises people, so it is worth knowing before a bulk send stops halfway.
- What is a mailbox?
- An address that can receive mail — support@, hello@, whatever you name. Sending is unlimited in addresses on every plan; the count here is about receiving.
- What is the storage for, and what happens when it fills?
- Received mail. Every message you are sent is kept whole — its text, its attachments and the original bytes exactly as they arrived — so storage is about receiving, not sending. Sending uses none of it. As you approach the limit the Deliverability page says so; past it, new mail is refused with a temporary error, which means the sending server keeps retrying for a few days rather than losing the message. Delete what you do not need, or move up a tier, and it resumes.
- What happens when I hit the limit?
- Sends are refused with a clear error rather than queued and silently dropped, and nothing is billed on top. You can see usage against your allowance on the Deliverability page at any time.
- Can I start free and move up later?
- Yes, and that is the expected path. Your domain, DKIM key and sending reputation belong to your account, so moving tier changes nothing about your setup.
- Why are prices in rupees?
- Because that is where most of the people using this are. If you are billing from elsewhere and would rather pay in another currency, say so and we will sort it out — plans are activated by getting in touch at the moment rather than through a checkout.
- Is there a per-message fee on top?
- No. Mail leaves through one mail server whose cost does not change with the fortieth email or the four-thousandth, which is why the pricing is a monthly allowance rather than a meter.
- Why does volume start low on a new account?
- A sending IP with no history gets filtered if it suddenly sends thousands of messages, and no amount of correct DNS prevents that. New accounts ramp over the first weeks — that is a deliverability measure, not a billing one, and it applies on every plan including paid.